Privacy Policy

Last Updated: 02.07.2026

1. Introduction

Welcome to SOOLIV ("we", "our", "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

Full name
Email address
Telephone number
Billing address
Shipping address

Payment Information

Payments are securely processed through trusted third-party payment providers.

SOOLIV does not store complete credit or debit card information.

Technical Information

We automatically collect:

IP address
Browser type
Device information
Operating system
Language settings
Website usage data

Order Information

Including:

Purchased products
Order history
Delivery information
Customer service communications

3. How We Use Your Information

We use your information to:

Process orders
Deliver purchased products
Verify payments
Prevent fraud
Provide customer support
Send order confirmations
Send shipping updates
Improve our website
Analyze website performance
Comply with legal obligations

Where permitted by law, we may also send promotional communications.

4. Order Fulfilment

SOOLIV operates an online retail business and works with trusted third-party suppliers and fulfilment partners to process and deliver customer orders.

To complete your purchase, we may share only the information necessary for order fulfilment, including:

Customer name
Shipping address
Email address
Telephone number

These partners are contractually or commercially required to use your information solely for processing and delivering your order.

SOOLIV remains responsible for customer service and post-purchase support.

5. Information We Share

We only share personal information when necessary.

Your information may be shared with:

Payment processors
Shipping carriers
Fulfilment partners
Fraud prevention providers
Cloud hosting providers
Shopify
Google Analytics
Google Ads
Meta Platforms
Customer support providers
Legal authorities when required by law

We never sell your personal information.

6. Cookies

Our website uses cookies and similar technologies.

These cookies help us:

Remember your preferences
Process shopping cart information
Improve website functionality
Analyze visitor behaviour
Measure advertising performance
Personalize advertisements

Cookies may be provided by:

Shopify
Google Analytics
Google Ads
Meta Pixel

You may disable cookies through your browser settings, although certain website features may become unavailable.

7. International Data Transfers

Some of our suppliers, fulfilment partners and technology providers may be located outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards designed to protect your personal information in accordance with applicable data protection laws.